Course Cancellation Policy

All ProActive courses

The full course fee is non-refundable less than 2 weeks before the course begins.

All course fees are non-transferable.

Sports Massage course

If you wish to cancel your place up to 6 weeks before the course begins, you must notify us by email to info@proactive-training.co.uk and your course fee will be refunded minus an £80 administration charge.

If you wish to cancel your place between 6 and 2 weeks before the course begins you must notify us by email and your course fee will be refunded minus a £235 administration and cancellation charge.

The full course fee is non-refundable less than 2 weeks before the course begins.

We ask for all course fees to be settled at least 2 weeks prior to the course, failure to do so will result in your place on the course being cancelled and therefore, will make your deposit non-refundable.

All course fees are non-transferable.

Sports Massage Cancellation due to Covid-19

If you test positive for Covid, we require a dated photograph of the Covid test showing the positive result next to some form or photo identification (driver license or passport). Upon receipt of this, we can arrange to transfer you onto another course. If you are unable to provide this, we are not able to transfer you onto a later course.

All course fees are non refundable.

 

Exam Cancellation Policy

Enrolment onto all exams close the Friday two weeks before the exam. Any change made after this date will incur the following fee:

  • Deferrals made 8-15 days before the exam will incur a £20 fee

  • Deferrals made 7 days before your exam will incur a £40 fee

Exam Cancellation due to Covid-19

If you test positive for Covid and are unable to attend the exam, we require a dated photograph of the Covid test showing the positive result next to some form of photo identification (driver license or passport). Upon receipt of this, we can waive the fee associated with a late deferral.

Remote Assessment Cancellations

Cancellations (or no-shows) from remote assessments less than 3 working days prior to the exam will incur a £25 deferral fee.